Frequently Asked Questions (FAQ)
General Questions
1. What services does Mediati offer?
Mediati specializes in a variety of design services, including:
- Branding and Identity Design
- Web Design and Development
- Graphic Design
- User Experience (UX) Design
- Packaging Design
- Motion Graphics and Animation
2. Who are your typical clients?
Our clients range from startups to established businesses across various industries, including technology, retail, healthcare, and education. We tailor our services to meet the unique needs of each client, regardless of their size or industry.
3. How long has Mediati been in business?
Mediati has been providing exceptional design services for many years, establishing a strong reputation for quality and creativity in the design industry. Our experienced team is committed to delivering innovative solutions that exceed client expectations.
Project Process
4. How does the design process work?
Our design process typically follows these stages:
- Consultation: We gather information about your project and understand your goals.
- Research: We conduct market research to identify trends and develop ideas.
- Concept Development: We create initial design concepts for your review.
- Revisions: Based on your feedback, we make necessary adjustments to the designs.
- Finalization: We finalize the design and prepare the necessary files for delivery.
- Launch: We support you through the launch process and ensure everything runs smoothly.
5. How long does it take to complete a project?
The timeline for project completion varies depending on the scope and complexity of the project. Typically, smaller projects may take a few weeks, while larger projects could take several months. We provide estimated timelines during the consultation phase.
6. What happens if I need changes after the design is completed?
We understand that changes may be necessary after project completion. We offer post-launch support and will work with you to implement any desired changes. Additional costs may be incurred, depending on the extent of the changes.
Pricing and Payment
7. How do you determine project pricing?
Project pricing is influenced by several factors, including the project’s scope, complexity, duration, and specific requirements. We provide detailed quotes after understanding your needs during the consultation phase.
8. Do you require a deposit before starting work?
Yes, we typically require an upfront deposit before commencing work on a project. This secure commitment helps us allocate resources effectively and gives you assurance of our dedication to completing your project.
9. What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and other online payment systems. We will provide you with the necessary details once the project is confirmed.
Design Services
10. What is branding, and why is it important?
Branding involves creating a unique identity for your business through elements such as logos, color schemes, and messaging. It is crucial as it helps establish credibility, differentiate you from competitors, and build customer loyalty.
11. How can effective UX design benefit my website?
Effective UX design enhances user satisfaction by improving the usability, accessibility, and pleasure of interacting with your website. This can lead to increased engagement, higher conversion rates, and ultimately better business results.
12. What is the difference between graphic design and web design?
Graphic design primarily focuses on creating visual content for print or digital media, such as advertisements, brochures, and logos. Web design, on the other hand, pertains to designing user interfaces and experiences for websites and applications.
Collaboration and Communication
13. How do you communicate with clients during a project?
We prioritize open and transparent communication. We use various channels, including email, phone calls, and project management tools, to keep clients updated on progress and respond to any inquiries promptly.
14. Can I meet with the design team during the project?
Absolutely! We encourage collaboration and communication throughout the project. You can arrange meetings with our design team to discuss ideas, provide feedback, or address any concerns you may have.
15. Are you open to collaboration with other agencies or teams?
Yes, we often collaborate with other agencies and teams to deliver comprehensive solutions. We believe in leveraging each other’s strengths to create the best outcomes for our clients.
Post-Completion Support
16. Do you offer maintenance services after a project is completed?
Yes, we offer post-completion maintenance services to ensure your design remains functional and up-to-date. This includes regular updates, troubleshooting, and any design enhancements needed over time.
17. What if I encounter issues with my design after it’s completed?
If you encounter any issues after the project completion, please reach out to us immediately. Our support team will work with you to address and resolve any issues as promptly as possible.
Portfolio and Testimonials
18. Can I see examples of your past work?
Yes! We have an extensive portfolio showcasing our past projects across various industries. This gives you an insight into our design style and capabilities. We are happy to arrange a portfolio review upon your request.
19. Do you have client testimonials or case studies available?
We are proud of the relationships we build with our clients, and we share various testimonials and case studies to highlight our successes and the impact of our work. You can view them to understand our commitment to excellence.
Final Thoughts
20. How can I get started with a project?
Getting started is easy! Simply reach out to us through our contact form or schedule a consultation. We will discuss your ideas, goals, and how we can help bring your vision to life. We are excited to work with you!